Needed a Special Vet for our 15 year old Leopard Gecko who was ill. Unfortunately he passed away weeks later, but received outstanding and Professional Care from BVH. The staff was very compassionate when we came in for euthanasia. They gave us a very professional paw and casted tail print and we received a very nice sympathy card days later!! Thank You!!
Do NOT bring your hedgehogs here!
Dr. Selina Zalesak, Maxwell Baird, Teagen, Brenda, and the rest of their staff should be ashamed of themselves. I brought in my six year old hedgehog for an exam, and Selina immediately agitated her with the stethoscope, causing her to ball up and hiss for almost ten minutes straight. She never hisses if she's handled properly.
She was adamant that she knew what she was doing, but we had to ultimately call the exam 'incomplete' because of her aggressive approach in handling my pet. She blamed my pet for being "difficult to work with," and took no responsibility for her own actions. This was in August of 2026.
I then call back on 9/08/26, asking the receptionist Teagen to give a message to Selina to please give me a call back when she was available to that day. I suspected that my pet has a tumor growing in her bladder, and just wanted to confirm that their clinic has the right equipment, anesthesia, and other necessities in stock. Also what type of payment plans they would accept if this becomes an expensive bill. Instead of calling me back, she goes home and tells the receptionist that I need to schedule an appointment first!
No one ever called me back or left a message either, so I call them back about 30 minutes prior to closing. That is when I learned that Selina already had left for the day and assumed she already knew why I was calling in the first place. Teagan assured me that she would call me back, so I waited around for 6 hours and postponed scheduling any appointments to keep my availability open for her.
Their receptionist left a note for Selina the next day, claiming that I was "yelling" and extremely agitated, which is completely false. Selina and her staff do not take any accountability for their own actions, it is EVERYONE else's fault around them, because they cannot do their jobs in a competent manner.
She refused to let me help assist her in the initial wellness exam, and her "methods" are completely outdated and caused my pet a lot of anxiety and stress.
The worst part is that their receptionists CLAIM to have called me back on 9/08/26 around 2:20pm, but that my phone "wasn't working" and that my "voicemail inbox was full."
I have zero missed calls, voicemails, and text messages from them. My voicemail box is not full either and works perfectly fine. Yet they are adamant on the fact that they tried to reach me. They have texted me in the past, and also have my email on file, yet they did not exercise either of these options. They simply did not do their due diligence and cannot handle admitting when they made a mistake.
Selina had the AUDACITY to call me back and say that she will not service my dying pet. Funny that when she calls me, there are no issues with my phone anymore.
Don't trust this place with your pets. These people are liars, narcissists, and will blame YOU for THEIR mistakes! Do your research and visit a more reputable clinic, even if it is a farther drive from your home!!
